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Customer Service

Shipping & Delivery
We ship world wide. 
Shipping within US:        
STANDARD DELIVERY Determined by the size and weight of item. Standard delivery charge is shown with each item. Most items ship within 24 hours and arrive within 3-5 days of shipment date.
UPGRADE OPTIONS FOR STANDARD DELIVERY: Available options and pricing are shown with each item.
Shipping outside US:        
STANDARD DELIVERY Determined by the size and weight of item. Standard delivery charge is shown with each item. Most items ship within 24 hours and arrive within 10-14 days of shipment date. Shipping time is greatly depend on the custom. Buyer is responsible for any custom charge which might occur. 
UPGRADE OPTIONS FOR STANDARD DELIVERY: Available options and pricing are shown with each item.
Returns & Exchange

To qualify for a return, items must be received at the address shown below within 30 days of your original order shipment date (as shown on your shipping confirmation email). We reserve the right to decline any return outside the return time window.
The buyer is responsible for return shipping costs. Returns must be in unworn and unwashed condition and in original packing to receive a full refund. All returns are subject to inspection before refund.  We reserve the right to charge up to 50% for restocking fees on all returns that do not meet the above criteria.

Shipping and handling is not refundable.

For exchange simply send the item (s) back to us with a note of the exchange request within the package. Exchanges must be received within 60 days. The buyer is responsible for return shipping costs. We will process your refund promptly once we receive the package. The change process for the change request is around 2-3 weeks. Alternatively, if these items are time sensitive, we recommend that you purchase the desired items on our website separately and return unnecessary items to us for a full refund.  

Please send the return item(s) to the following address:

Hawaii Hangover
1298 Pennsylvania Ave
Saint Louis, MO 63130

Be sure to obtain a tracking for the return package and send us the number. We will process your refund after we receive the package.  Please allow up to 5 business days for the refund to be processed.  

Are you interested in 25% discount and does not like hassle of sending the items back?  If you are able to keep this item or gift it, we can apply a 25% discount toward this purchase.

Privacy & Security

This privacy policy sets out how Hawaii Hangover uses and protects any information that you give Hawaii Hangover Apparel when you use this website. Hawaii Hangover Apparel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hawaii Hangover Apparel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to P.O. Box 16885, Clayton, MO 63105.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Payment, Pricing & Promotions
We accept Paypal and credit card payment. Please refer to checkout page for the details in payment & promotions.
Viewing Orders
You can refer to orders and returns form for detail information on your orders.
Updating Account Information
Please use my account page to update your information.